Shipping Policy
Welcome to GHA Biotech and Investment Pty Ltd (“GHA Biotech”). We are dedicated to delivering your orders promptly and efficiently. This Shipping Policy outlines important information regarding the shipping process for orders placed on gha-biotech.com. Please review this policy carefully before making a purchase. By placing an order with us, you agree to the terms outlined below.
1. Order Processing Time:
- Orders are typically processed and shipped within 1-2 business days from the date of purchase, excluding weekends and holidays.
- Orders placed after 12:00 PM AEST may be processed the following business day.
2. Shipping Methods and Carriers:
- We offer standard shipping through reputable carriers such as Australia Post, FedEx, and DHL.
- Shipping methods and carriers may vary depending on the destination and the weight of the package.
3. Shipping Rates:
- Shipping rates are calculated based on the weight of the package, the destination address, and the selected shipping method.
- Shipping rates will be displayed during the checkout process before payment is finalized.
4. Estimated Delivery Times:
- Estimated delivery times vary depending on the destination and the selected shipping method.
- Standard shipping within Australia typically takes 3-7 business days for delivery.
5. Order Tracking:
- Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.
- You can track the status of your shipment using the provided tracking number on the carrier’s website.
6. Shipping Restrictions:
- We currently only ship to addresses within Australia.
- We do not ship to P.O. boxes or APO/FPO addresses.
- We reserve the right to not supply products based on your location.
7. Shipping Delays:
- While we strive to deliver orders within the estimated timeframe, unforeseen circumstances such as weather conditions, customs delays, or carrier issues may cause delays.
- GHA Biotech is not liable for any delays caused by external factors beyond our control.
9. Order Modifications and Cancellations:
- Once an order has been processed and shipped, modifications or cancellations may not be possible.
- Please review your order carefully before completing the purchase.
10. Contact Information:
- For any inquiries or assistance regarding shipping, please contact our customer support team at admin@gha-biotech.com or by mail at: GHA Biotech and Investment Pty Ltd 28 North Street Adelaide SA 5000
11. Changes to this Policy:
- We reserve the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on our website.
Refunds and Returns Policy
Welcome to GHA Biotech and Investment Pty Ltd (“GHA Biotech”). We value your satisfaction and aim to ensure a seamless experience with our products. This Refunds and Returns Policy outlines the procedures and conditions for returning products purchased from gha-biotech.com. Please read this policy carefully before making a purchase. By purchasing from our website, you agree to the terms outlined below.
1. Eligibility for Returns and Refunds:
- We accept returns and issue refunds under the following conditions:
- The product was purchased directly from gha-biotech.com.
- The return is initiated within 30 days of the purchase date.
- The product is unused, unopened, and in its original packaging.
- The product is in a resalable condition.
- We reserve the right to refuse returns or charge a restocking fee if the product does not meet these criteria.
- We will not cancel or refund an order based on “change of mind”.
2. Process for Initiating a Return:
- To initiate a return, please contact our customer support team at admin@gha-biotech.com within 30 days of receiving your order.
- Please provide your order number and the reason for the return.
- Our customer support team will provide you with further instructions on how to return the product.
3. Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, damaged product).
- We recommend using a trackable shipping method to ensure the safe return of the product.
4. Refund Process:
- Once we receive the returned product and verify its condition, we will initiate the refund process.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow up to 10 business days for the refund to reflect in your account.
5. Exchanges:
- We do not offer direct exchanges. If you wish to exchange a product, please initiate a return for the unwanted item and place a new order for the desired item.
6. Non-Returnable Items:
- Certain products may not be eligible for return due to hygiene or safety reasons. These include opened or used topical treatments and dietary supplements.
- Products marked as final sale or clearance items are also non-returnable.
7. Damaged or Defective Products:
- In accordance with any statutory rights you may have under the Competition and Consumer Act 2010 (Cth), which cannot be excluded, we will replace or reimburse you for any product which has been delivered to you and is confirmed to be faulty or damaged.
- If you receive a damaged or defective product, please contact us immediately at admin@gha-biotech.com with photos of the damaged item.
- We will arrange for a replacement or issue a refund, depending on your preference.
8. Contact Information:
- For any questions or assistance regarding returns and refunds, please contact our customer support team at admin@gha-biotech.com or by mail at: GHA Biotech and Investment Pty Ltd 28 North Street Adelaide SA 5000
9. Changes to this Policy:
- We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting on our website.
Thank you for choosing GHA Biotech. We appreciate your trust in our products and strive to provide you with the best possible shopping experience. If you have any further questions or concerns, please don’t hesitate to contact us.